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Data protection statement of Theben AG

We, Theben AG (hereinafter referred to as “Theben”), are delighted you have chosen to visit our website and are interested in our products and services. Protection of your privacy and any personal data you may make available to us is a matter that we take very seriously. It goes without saying that we comply with the legal regulations relating to data protection. In the following, we will provide you with information on which data we collect from you and for what purposes, how long we store this data, and the rights that you have when we process your data.


Theben AG, Hohenbergstraße 32, 72401 Haigerloch, Germany, is responsible for processing your data on this website. The legal notice on this website provides you with information on how you can get in touch with us.

In our data protection statement, we use terms and definitions from the European General Data Protection Regulations (GDPR), and in particular from Article 4. Under the terms of these regulations, we are the “data controller” and you are the “data subject”. Data that relates either directly or indirectly to you is termed “personal data”. When we make further reference to your “data” in this data protection statement, we are generally referring to data that relates directly or indirectly to you personally.

As a data subject, you have the right to obtain access from us to the data relating to you (Art. 15 GDPR). In accordance with Art. 16 GDPR, you may have your data rectified or, provided certain requirements are met in line with Art. 17 GDPR, you may request that the data is erased. In accordance with Art. 18 GDPR, you have the right to restriction of processing and, if you make a claim in relation to a particular personal situation, you also have the right – in accordance with Art. 21 GDPR – to object to your data being processed either in general or in relation to certain aspects. With respect to data that you have provided to us, you may request that it is issued to you in a commonly used and machine-readable format. You have the right to withdraw consent you have given to us regarding the processing of your data at any time with future effect. This means that your withdrawal of consent can only relate to the future processing of your data; any processing that has already taken place therefore continues to comply with data protection regulations.

You have the right to object to us using your contact and address details to send you advertising and information in the post, if you have not explicitly requested to receive this.

In order to exercise your rights, please contact

You can get in touch with our company data protection officer directly at

You have the right to contact a supervisory authority if you wish to make a complaint regarding how we process your data. In Baden-Württemberg, this is the state commissioner for data protection and freedom of information (Landesbeauftragte für den Datenschutz und Informationsfreiheit), postal address, Postfach 102932, 70025 Stuttgart, Germany, e-mail

Fully automated processing of data when visiting our websites

When you visit our websites, our servers store a range of access data in an electronic log file as standard. This data includes the IP address from which you are accessing our website, the webpage you visited us from, the webpages you visit while on our site, the date and time that you accessed the pages, and therefore the duration of the visit. This data  is recorded in a fully automated manner and is only used to analyse errors and to make technical improvements to our web service. The recipients of this data are the Theben IT department and, if required, IT service providers engaged by Theben. The legal basis for the processing of this data is our legitimate interest to ensure that our websites continue to function correctly. The log file data is overwritten automatically after one week at the latest. Further fully automated data processing operations that take place when accessing our website relate to our use of cookies and our analysis of usage data when visiting our websites. These types of processing are described in separate sections of this data protection statement.


You will only receive our newsletter if you have expressly subscribed to it. We save your consent and the time that you gave your consent. Your subscription can be cancelled by unsubscribing from the newsletter. If you want to unsubscribe, you can find a link in the footer of each newsletter.

In order to send you appropriate offers and content, we track your click behaviour in the newsletter. This involves recording which newsletter has been opened and how often, or how often users have clicked on links to our products or other information in a newsletter. Analysing this click behaviour enables us to keep optimising the newsletter and adapting it to suit the interests of our customers. For analysis purposes, usage data is summarised when it is collected – a process which anonymises it. This prevents the data from being linked to any particular e-mail address. As a result, we do not know what your personal click behaviour looks like.

However, you may opt out of this monitoring process at any time by unsubscribing from the newsletter. The legal basis for our usage analysis of click behaviour is our legitimate interest in tailoring the content of our newsletters to our customers.

How we process your personal data as a customer or supplier

On our website pages, we collect data (contact requests, newsletter subscriptions, registrations for training courses, customer surveys) of natural persons who get in touch with us or who belong to or represent a company with which we are in a business relationship. This data includes your name, the name of your company, the address of your company as well as your business contact details, such as your e-mail address, telephone number and your role within the company. Your data is processed on the basis of our legitimate interest to get in touch with you as a representative of our customer, as well as the legitimate interests of the company that you represent to establish communication. Your interests may conflict with these and take precedence if you leave your company, for example.

Naturally, as the data subject, you are granted data protection rights, such as the right to withdraw consent, the right to request access to the data that is stored about you, and further rights. Please refer to the General section of this data protection statement in this regard.

For contractual purposes, we process data relating to your company in our CRM system and in the planning, production, logistics and finance modules of our ERP system. Depending on your role and the responsibilities you have at your company, this data may also include the data detailed above that relates directly to you personally. However, the purpose for processing this data does not relate to you as a person, but rather to your company as our business partner. Data protection law is not applicable to purely business data that does not relate to a natural person.

Use of our contact forms

Our contact forms collect personal data that we require in order to respond to your enquiry. The legal basis for the processing of your name, your e-mail address and the content of your enquiry is “contractual and pre-contractual purposes”. We process any further information that you provide voluntarily, such as your gender, your company, your address and your telephone and fax numbers, on the legal basis of the legitimate interest to improve communication with our customers. Once a contact form has been completed, its content is stored temporarily on the web server and sent from there to our marketing department in an e-mail. The marketing department then passes this e-mail on to whichever one of our specialist departments is responsible for handling the enquiry. The data in your enquiry remains stored in our e-mail system, but nowhere else. Once your enquiry has been resolved, the data is locked to prevent it being used in any other way. Any data that is stored temporarily on the web server is cleaned up on a monthly basis.

Our use of cookies

Our website uses cookies. These are small files that our web server sends to your PC. They track your browsing behaviour while you are on our website pages. There are different types of cookies. One way in which they differ from one another is the length of time for which they are stored on your PC. Session cookies are cleared automatically when you close your browser. A session cookie may, for example, ensure that the communication between our web server and your PC is secure. Persistent cookies, on the other hand, remain stored on your PC. Your browser may provide information on their storage duration. A persistent cookie can be read again the next time you visit our website. If you want to stop this from happening, you can clear the persistent cookie after visiting our website. Persistent cookies may be used for analysing how you use our website, for example.

Another way in which cookies differ from one another is where they originate from. First-party cookies always originate from the website shown in the address bar of your browser. Third-party cookies, meanwhile, come from websites which you have not accessed directly, but which are instead linked to the first-party website through images or advertisements. Your browser may tell you the sources from which the cookies stored on your PC originate.

Most browsers are configured to accept cookies. If you would like to switch off this function, you will need to change the relevant settings in your browser. If your browser does not accept cookies, you may find that some of the pages on our website do not function to their full extent. In order to complete a contact form, it is essential that your browser is configured to accept session cookies. Session cookies are cleared automatically when you close your browser.

Google Analytics

Founded on the legal basis of our legitimate interest to improve our web offering, our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how you use the site. The information generated by the cookie about your use of the website (including your IP address) will generally be transmitted to and stored by Google on servers in the United States. However, if IP anonymisation is activated on this website, your IP address is abbreviated beforehand by Google within Member States of the European Union or in other states who are party to the Agreement on the European Economic Area. Your full IP address will only be transmitted to a Google server in the United States and abbreviated there in exceptional cases. On behalf of the website operator, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage vis-à-vis the website operator. The IP address transmitted by your browser as part of Google Analytics will not be associated with any other data held by Google.

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set which prevents the collection of your data on future visits to this website: disable Google Analytics.

Opting out

You may prevent cookies from being stored by making the appropriate setting in your browser software. If you do so, however, please be advised that you may not be able to use all the functions of our webshop to their full extent.
Alternatively, you can prevent Google from collecting cookie-generated data that relates to your use of our website (incl. your IP address) and from processing this data. To do this, download and install the browser plugin by accessing the following link (

Google Analytics opt-out browser add-on

The Google Analytics opt-out browser add-on gives website visitors more control of which data on the websites they access is recorded by Google Analytics. The add-on informs the Google Analytics JavaScript (ga.js) that no information about the website visit is to be transmitted to Google Analytics. If you would like to use this function, download the add-on and install it for your current web browser. The Google Analytics opt-out browser add-on is available for Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera.

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